1. Introduction
Katch Kreations is a custom 3D design and printing business serving Lake Havasu City, Arizona and surrounding communities.
We provide custom design, 3D printing, awards and plaques, promotional products, replacement parts, specialty projects, and event and fundraising products.
This Privacy Policy explains how we handle information that you provide to us through our website, contact forms, quote requests, communications, and other interactions with Katch Kreations.
2. Information We Collect
Depending on how you interact with Katch Kreations, we may collect information such as:
- First and last name
- Phone number
- Email address
- Business, club, nonprofit, or organization name
- Project deadlines and requirements
- Project type and requested quantity
- Desired size, colors, materials, and finishing details
- Descriptions of your project or intended use
- Images, photographs, sketches, logos, measurements, and other files you choose to provide
- Information you provide when communicating with us
3. How We Use Your Information
Information provided to Katch Kreations may be used to:
- Respond to questions and inquiries
- Review custom project requests
- Prepare quotes and discuss project requirements
- Communicate about design, production, materials, sizing, and finishing
- Provide requested products or services
- Coordinate project deadlines and delivery or pickup details
- Improve our website and customer experience
- Maintain business and transaction records
- Meet legal, security, or administrative requirements
4. Project Files and Customer-Provided Content
Customers may provide photographs, sketches, logos, measurements, 3D files, damaged sample parts, inspiration images, or other project information when requesting a custom creation.
Katch Kreations uses these materials to evaluate and complete the requested project. Customers should only submit materials they have permission to provide and use.
Please do not submit confidential, sensitive, or proprietary information unless it is necessary for the project and you have appropriate authorization to provide it.
5. Communications and SMS Messages
If you provide your phone number and consent to receive communications from Katch Kreations, we may use your number to communicate regarding your inquiry, project, quote, appointment, order, or other requested service.
Where applicable, SMS communications may include project updates, responses to inquiries, reminders, or other service-related communications.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You can request to stop receiving SMS messages by replying STOP where that option is available.
Consent to receive marketing messages is not a condition of purchasing products or requesting a custom quote.
6. Cookies and Website Technologies
Our website or third-party services used on the website may use cookies, analytics tools, or similar technologies to operate the website, understand website activity, improve functionality, or measure website performance.
7. Third-Party Services
Katch Kreations may use third-party services to support website hosting, forms, communications, analytics, payment processing, scheduling, file handling, or other business functions.
These third parties may process information according to their own privacy policies and terms.
8. Information Security
Katch Kreations takes reasonable steps to protect information provided through our website and business communications. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Information Retention
We may retain information for as long as reasonably necessary to provide services, maintain business records, communicate with customers, resolve disputes, comply with legal obligations, or support legitimate business purposes.
10. Children's Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
11. Your Privacy Choices
Depending on applicable law, you may have rights concerning the personal information we maintain about you, including requesting access, correction, or deletion of certain information.
To make a privacy-related request, please contact Katch Kreations using the information below.
12. Changes to This Privacy Policy
Katch Kreations may update this Privacy Policy from time to time as our website, services, technology, or legal requirements change.
13. Contact Katch Kreations
If you have questions about this Privacy Policy or how your information is handled, please contact us.